How can we help you?

How do I join a community?

Browse communities on the home page, click on one you're interested in, and select a membership tier. Many communities offer free trials so you can explore before committing.

How do I create my own community?

Click the "Create Community" button from your home page. You'll set up your community name, description, branding, and membership tiers. It only takes a few minutes to get started.

What are channels?

Channels organize content within a community. Types include Lounge (chat), Announcements, Events, Media galleries, Q&A, Lessons, and Rules. Community owners can create and customize channels.

Can I access multiple communities?

Yes! You can join as many communities as you like. Switch between them using the navigation menu.

What are roles?

Roles define permissions within a community. Owners have full control, Moderators can manage content and members, and Members have access based on their subscription tier.

How do subscriptions work?

Communities offer different membership tiers with monthly or annual billing. Your subscription automatically renews unless you cancel. You can manage subscriptions in Settings → Subscriptions.

What's a free trial?

Many communities offer trial periods (typically 3-7 days) to explore before being charged. You can cancel anytime during the trial without being billed.

How do I cancel a subscription?

Go to Settings → Subscriptions, find the community, and click "Cancel Subscription". You'll retain access until the end of your billing period.

How do creator payouts work?

Community owners receive payouts via Stripe Connect. Set up your payout account in your community settings. Earnings are processed according to Stripe's payout schedule.

How do I manage notifications?

Go to Settings → Notifications to control email and push notifications. You can also customize notifications per channel by clicking the bell icon in each channel.

What notifications will I receive?

You'll be notified about mentions, replies, new events, community announcements, and subscription updates. All notifications can be customized to your preferences.

How do I report inappropriate content?

Click the three-dot menu on any post or message and select "Report". Our team and community moderators review all reports promptly.

How do I block someone?

Visit their profile and select "Block User". You won't see their content and they won't be able to message you. Manage blocked users in Settings → Blocked Users.

What are community guidelines?

Each community sets its own rules, but all must follow our platform policies. Check the Rules channel in each community for specific guidelines.

Is there a mobile app?

Yes! insyde is available on iOS and Android. Download from the App Store or Google Play Store to stay connected on the go with push notifications.

Do I need the app?

No, insyde works great in your web browser too. The app provides a native experience and push notifications for real-time updates.